2. Payment methods

We accept online payments via credit/debit card, PayPal, and other methods available through our secure payment providers (Stripe and PayPal), either directly on our website or through a payment link sent by our team.

A booking is valid only once payment has been successfully processed and confirmed by our payment system.

3. Cancellation by the Client

To ensure fairness and cover costs already incurred (especially for services booked in advance such as winery visits, transportation, and meals), the following cancellation policy applies:

• More than 20 days before the event: free cancellation or full refund.
• Between 20 and 10 days before the event: 50% refund of the amount paid.
• Less than 10 days before the event or no-show: no refund.

Cancellation requests must be sent via email and are considered valid only after written confirmation from the Viravia team.

4. Booking modifications

If you wish to reschedule the date or change the type of experience, this may be possible subject to availability and with at least 10 days’ notice prior to the original date. Modifications may result in price adjustments based on differences in the program or included services.

5. Cancellations or changes by Viravia

Viravia reserves the right to:

• Modify the itinerary or included services due to unforeseen operational needs (e.g. adverse weather conditions, supplier closures).
• Cancel an event if the minimum number of participants is not reached. In such case, we will offer you:
  • a full refund, or
  • the option to reschedule your booking to another date or event.

Viravia is not responsible for additional individual costs incurred with third parties (e.g. flights) unless covered by insurance.

6. Participant responsibility

Please arrive punctually at the meeting point and time specified in the confirmation. In case of delays that compromise participation in the tour or experience, we cannot guarantee replacements or refunds.

By taking part in tastings, you agree to respect the rules of conduct required at the visited locations (wineries, restaurants, partner venues).

7. Minimum age and access conditions

Tasting experiences are intended for participants aged 18 or older (legal drinking age in Europe). Minors may join visits without tasting only if accompanied by an adult.

8. Force majeure

In the event of extraordinary circumstances or force majeure (pandemics, government restrictions, protests, or unexpected venue closures), Viravia will do its best to propose alternative solutions. If no suitable option is available, a partial or full refund may be issued depending on costs already incurred and non-recoverable.

9. Acceptance of terms

By submitting a request or making a booking, you confirm that you have read and accepted these terms. The written confirmation we send you will always refer to these general conditions.