Privacy Policy
This Privacy Policy explains how Viravia (“Viravia,” “we,” “us”) collects, uses, and protects your personal data when you visit www.viravia.it, request information, or book an experience with us. We comply with the EU General Data Protection Regulation (GDPR).
Last updated: 11 September 2026
1. What data we collect
Contact & booking data: name, email, phone number, selected experience, date, number of participants, and any special requests you share with us (e.g. dietary needs)
Payment data: handled directly by Stripe — we do not store your card details
Newsletter data: your email address, if you subscribe via our website
Technical data: basic browsing data collected via cookies (see Section 6)
2. How We Use Your Data
|
Purpose |
Legal Basis |
|---|---|
|
Managing your booking and providing the experience |
Performance of a contract |
|
Processing payments via Stripe |
Performance of a contract |
|
Responding to your inquiries |
Performance of a contract / Legitimate interest |
|
Sending newsletters and promotions via MailerLite |
Consent (only if you opted in) |
|
Invoicing and tax compliance |
Legal obligations |
You can unsubscribe from our newsletter at any time using the link included in every email.
3. Third-Party Services We Use
To run our website and booking system, we rely on:
- Stripe — payment processing (Stripe Privacy Policy)
- MailerLite — newsletter and email communications (MailerLite Privacy Policy)
- WP Travel Engine — booking management, hosted on our WordPress website
- Aruba Hosting WordPress — website hosting
These providers may process your data outside the EU/EEA; where this happens, they rely on legally recognized safeguards (such as the EU Standard Contractual Clauses).nsidered valid only after written confirmation from the Viravia team.
4. Data Sharing
We do not sell your data. We only share it with:
- Stripe and MailerLite, as described above
- Our guides and operational staff, limited to what’s needed to run your booked experience (e.g. name, number of participants, dietary notes)
- Authorities, if required by law
5. Cookies
Our website uses essential cookies to function properly, and may use basic analytics cookies to understand site traffic. You can manage cookie preferences through your browser settings at any time.
6. Data Retention
We keep your data only as long as necessary: booking and invoicing data for as long as required by law (typically up to 10 years for tax purposes), and newsletter data until you unsubscribe.
7. Your Rights
Under GDPR, you can request to access, correct, delete, or export your data, and object to how we use it. To do so, contact us at [your email address]. You can also file a complaint with your national data protection authority (e.g. Garante Privacy in Italy).
8. Changes to This Policy
We may update this policy occasionally to reflect changes in our practices or the law. The latest version will always be available on this page.
9. Contact Us
Questions about this policy or your data? Reach us at info@viravia.it